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Ofgem statement on Energy UK gas meter billing issue

🕑 1 minute read

Following the announcement this week of Ofgem’s guidance on the investigation into the problems caused by mixing up measurements from older imperial meters with modern metric ones, we at Zenergi are working hard behind the scenes to ensure none of our customers are affected. Any customer’s with potential errors found will be contacted and this will be worked through to resolution by ourselves as part of the service we provide of course. Ofgem has also ordered the energy suppliers to ensure no customers are adversely affected and appropriate compensation is considered.

Although this is mainly domestic and SME based in terms of the wider investigation, we do have some examples from British Gas Business which we have highlighted previously as part of our bill validation process and although this may well be more linked to the issues British Gas Business have faced over the last 18 months we are committed to ensuring no stone is left unturned on our customer’s behalf. If you would like any further information or just want to know everything is ok with your account please don’t hesitate to contact us of course.

If you would like to see a copy of the open letter Ofgem wrote to the suppliers it can be found here.

22 Aug 2016

Part of the Zenergi family

We are preferred partner and supplier to many associations including ASCL, WASBM, LASBM, BASBM, CAPSA and have been in partnership with some for over a decade. We regularly attend their conferences and give members the Positive Zenergi experience based on their needs.

Zenergi are also an approved partner with the Institute of School Business Leadership, offering ISBL members the provision of a customer service specialising in energy procurement, invoice validation and contract management.

We are proud in our unique offering, based around customer service excellence. We audit the suppliers we work with to make sure our customers are getting the best value and service and are pleased to offer OJEU compliant pricing.