News
14 Aug 2025
When it comes to energy billing, even small errors can mean big costs for organisations. That’s why our team combines attention to detail with a passion for fairness, giving you confidence that your budget is protected.
Our team never give up when it comes to protecting customers from the costly consequences of supplier mistakes."
Rebecca Thomson
Director of Service Excellence
This is how our bill validation team live our values every day.
Every invoice is carefully reviewed, with our team treating each one as if it were their own. They hold suppliers to account, raise questions when numbers don’t add up, and push back firmly until the right outcome is achieved. The result? Mistakes are caught, overpayments are prevented, and you can trust that your bills are accurate.
Jack Ryves, Bill Validation Team Leader, says: “There’s something incredibly satisfying about digging into energy invoices, spotting discrepancies, and figuring out exactly why the numbers don’t add up. It’s like solving a puzzle every day and saving customers money makes it even more rewarding.”
Bill Validation isn’t only about correcting supplier mistakes. It’s about helping you take action. Whether it’s recovering thousands in overcharges or guiding you through meter improvements, our team gives you clear insights and practical solutions that help you become more efficient.
Dan Walford, Bill Validation Analyst, says: “I get a personal sense of satisfaction in knowing that I can ensure customers are being charged correctly for their energy and water bills. Having a deep enjoyment of pattern recognition and puzzle solving makes my work all the more interesting and engaging.”
Accuracy is a given. What makes our team different is their persistence and care. They dig into historical data, flag mismatches, and explain complex issues. Their goal is simple: protect your budgets, save you time, and give you peace of mind.
Dom Hartley, Bill Validation Analyst, says: “We’re always working on how we can improve the effectiveness of Bill Validation. It is great to be part of and to see how much we can improve.”
Every pound matters. That’s why our team never stops looking for ways to deliver savings and efficiency. From recovering significant sums to resolving supplier disputes on your behalf, they work tirelessly to protect what matters most — your resources and your trust.
Matt Leech, Service Manager, says: “Being able to help customers with their energy management and get positive outcomes and refunds for customers is really rewarding. Every day, we work as a team to put the customer’s interests at the heart of what we do.”
Energy billing is complex, but we embrace that challenge. Our team combines advanced technology with human insight to spot issues that others miss. They’ve helped return thousands of pounds to customers, and they’re always looking for new ways to add value.
Rob Brown, Bill Validation Analyst, says: “The balance of utilising the ever-progressing technology with the human sense of logic and initiative is essential to being a successful member of the team.”
In short, our bill validation team doesn’t just check invoices, they live our values. Their work epitomises our mission to act responsibly, lead with purpose, and power a sustainable future. It’s about building trust, making an impact, and putting our customers first.
Behind each bill is an organisation relying on us to spot errors others might miss.
Our team loves nothing more than scrutinising customer bills. They question assumptions, interrogate numbers and challenge calculations.
