News
17 Mar 2020
We would like to reassure our customers that we are making the necessary arrangements to operate our business with the minimum of disruption amid the situation with COVID-19 (coronavirus).
We are closely monitoring the guidance from Public Health England and government and making plans for appropriate and practical measures that protect the health of our staff, while ensuring our high service levels are maintained.
First and foremost, suppliers will have robust processes and contingencies in place to manage supply and demand. Whilst our role in managing your contracts does not affect your supply, there are some practical issues to consider should your organisation or Zenergi be unable to operate as usual for a period of time.
In the event that bills can’t be processed – either because they are not produced or sent by suppliers, or not able to be processed by Zenergi:
Consumption
Site works
We are confident that we have prepared well. Meanwhile, we will continue to follow the approved guidance and will update customers should we need to implement any measures.
You will always be able to get through to a member of the team if you need to discuss anything with your account. Meanwhile, if you have any questions, please don’t hesitate to contact your relationship manager.