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Very proud – just look what our customers have said about us!

We recently received responses from our 2015 Net Promoter Score customer survey (more of this to come later) but just look at some of the comments below our customers volunteered! During a year when many energy suppliers had major issues it is so great to see that our customers value the work we are doing on their behalf.

As a company we couldn’t be prouder of the work our team does on a daily basis to help our customers, however to receive these comments is quite honestly mind blowing and very humbling…

“Fast efficient service as ever, even when personnel changes happen”

“I have received an excellent service from Zenergi since day one and would 100% recommend their service.”

“Since moving to Zenergi I have a clear picture of our consumption and all invoices are received very quickly after month end. The customer support is excellent and I would have no hesitation in recommending Zenergi. We are very happy with the service and support provided.”

“Any query or contact we make with Zenergi is always dealt with swiftly in a professional & very friendly manner. We trust their service and would recommend them to any overstretched Finance Office.”

“Zenergi provide a professional service that gives me re-assurance for compliance when procuring the energy supplies for the school.”

“nice people to work with – friendly, knowledgeable, keen to help and talk to you in a technical language that you can understand”

“Lovely team, always happy to sort out any queries or go through any questions you have. If my contact is not in someone else will deal with the enquiry.”

“I have used Zenergi for a number of years (Seventeen I think) and so have had dealings with a number of staff, all of whom are friendly and professional. The ‘family’ ethos they promote was happening when I first used them so is nothing new.”

“A very efficient, friendly and supportive company”

“Zenergi’s contribution to our effective and efficient management of energy within this busy boarding school has been superb – I am very happy to strongly recommend them”

“Only last week at a Business Manager meeting of 15 people, 13 people recommended Zenergi to a new member and the other BM did her own research and admitted it took a long time.”

“We continue to receive first class support and advice on energy related matters from Zenergi, and I thoroughly recommend their services to you.”

“All staff that have been involved in the transition of our energy accounts have been extremely helpful and friendly. Service has been prompt as have any replies. Very glad that we made the change as it is not always easy to deal with cold calling for energy prices and Zenergi take that pressure away. Thank you.”

“Efficiencies in schools like any other establishment are absolutely vital. Zenergi provide peace of mind that we get the very best deal available. The consumption data provided is easy to use and allows you to monitor trends. Our DEC certificate having moved two categories for the good is testament to the value of the information.”

“Transition to Zenergi was seamless and our personal customer account manager has provided a very personal approach.”

“Being with Zenergi takes away all the stress of looking for best value. It means we can carry on with the day to day running of the school, knowing our energy is taken care of.”

“With so many things to juggle it is really helpful to be able to trust Zenergi with the management and tendering of utility contracts and to have confidence that we are obtaining the best value available.”

“All the Zenergi staff we have dealt with provide a very high level of customer service, and respond to our queries promptly. They are particularly helpful in dealing with complicated issues with our suppliers on our behalf.”

“I have always found Zenergi to be on the school’s side! They always have the school’s best interest at heart and offer genuine and friendly supportive advice. Their Energy Packs are extremely helpful and provide an instant picture of one’s energy situation and forecast which is helpful for both HT and Governor reviews.”

“Rare treat a sales talk that lived up to the pitch. Local Authority gave us very little time to transfer contracts, but down to Zenergi’s support the process was made very easy. Would recommend them without hesitation.”

“The service that the School receives from Zenergi is First class. “

“It’s good to know that we have this great service that knows the fuel industry so well, to ensure that as a school we are achieving value for money and getting the best deals possible.”

“Since contracting Zenergi to arrange, transfer and manage our gas and electricity suppliers, I have been impressed with their knowledge of the markets, their professional service and expertise and their aftercare sales. Having a dedicated accounts manager is also an added bonus. I would recommend the services of Zenergi without hesitation.”

“Excellent service! Very helpful and knowledgeable staff. Thank you!”

“Great company to deal with”

“The new trending of usage information is very helpful and allows me to analyse my usage and inform staff of cost implications of wasted energy.”

“Using Zenergi for procurement and management of our energy supplies across five schools saves a huge of amount of time and gives peace of mind that an expert is looking after our interests.”

“Zenergi is like a good football referee, they manage the situation well in the background whilst keeping the game flowing. When we need them they are there and overall they look after our interests very well.”

“Zenergi worked hard on our behalf to resolve the British Gas billing issues in 2015. We were pleased with the outcome.”

“Zenergi, I have never encountered such good service from a supplier in my 20 years of working as a School Business Manager. Superb. Thank you”

“Very helpful team and good information on the current market conditions and likely future trends to help secure a contract at the right time. I would recommend.”

“Approachable, knowledgeable, a very good company to work with who don’t treat you like a number :-)”

“I would recommend Zenergi to any school who wants to budget effectively and not have the hassle of chasing bills, scrutinizing invoices or finding best value in energy procurement.”

“Zenergi are a strong partner to the Trust They provide a first class service and our responsive to customer enquiries. They can have relied upon to guide you through the complex energy market. They also provide clear guidance and support in becoming more energy efficient”

“Zenergi have always been very helpful and competitive in finding us the best deal. All Colleagues who have dealt with them share the same views.”

“Zenergi is a brilliant company to work with. Besides making significant savings on our energy bills year on year, Kevan and his team provide excellent customer service. I can’t recommend Zenergi highly enough.”

“I would unreservedly recommend Zenergi. From the initial meeting to the ongoing account management, the team have been great. Very honest with their approach and will tell you if they can save you money on your existing tariff or not.”

“As an NASBM approved supplier, we have always found that Zenergi have a high level of expertise and understanding of the energy markets.”

“The RGS were blessed when they came across and invited Zenergi to become our Energy consultant. Long may the working relationship continue.”

“My schools have had fantastic service from Zenergi. They have taken all the hassle away when changing suppliers, billing issues needed to be sorted out or when specific data reports are required. We couldn’t wish for a better service. Keep it up and thank you to the team.”

“Everyone at Zenergi works tirelessly to provide the best service they can. I would recommend them without any reservation.”

“Zenergi really put the customer first. Friendly, knowledgeable staff make the complicated issue of budgeting and monitoring energy consumption so much easier and time effective. Our account manager always keeps us up to date with developments including when she is going on leave! The whole experience is a million miles away from when we had to deal with the local authority. Have recommended to other schools and would continue to do so in the future without reservation.”

“Excellent service with the real benefit of a local customer account manager customer service advisor which ensures familiarity with the client and established a good working relationship”

“We have been a customer of Zenergi for 3 years and have found the staff very helpful and knowledgeable. The financial savings we have made on our utilities by using Zenergi have allowed us to allocate more funding to our school improvement plan. Zenergi also provide us with our display energy certificate and this always arrives on time in line with our renewal. 5-star service from a 5 star company”

“I have found that Zenergi take the effort and stress out of procuring and managing our energy requirements. The service is professional and efficient and even when we experience problems with the energy providers Zenergi continue to pursue them relentlessly until the matter is settled satisfactory (rather like a dog with a bone).”

“Very good service – many thanks for making my job easier!!”

“Zenergi took over our electricity requirements 12 months ago and we are very happy with their service. They will now take over our gas supply in Jan 2016”

“Since joining Sunseeker, I have found Zenergi to be approachable, knowledgeable and very helpful when I have had queries. In my past employment I have never required the use of an energy broker, but moving forwards I would seriously consider employing Zenergi in any area of business in order to gain piece of mind when dealing with complicated energy suppliers and contracts.”

“Management of our energy has never been easier, Zenergi procure our gas and electricity ensuring that we are kept fully informed with validated bills that arrive monthly so no nasty surprises at year end. Congratulations on an effective and efficient service.”

“An excellent and all round professional and personal account management service. A professional standard which many could adopt and learn from.”

If you got this far and would like to see more, we have plenty more so please don’t hesitate to contact us and ask.

09 Feb 2016

Part of the Zenergi family

We are preferred partner and supplier to many associations including ASCL, WASBM, LASBM, BASBM, CAPSA and have been in partnership with some for over a decade. We regularly attend their conferences and give members the Positive Zenergi experience based on their needs.

Zenergi are also an approved partner with the Institute of School Business Leadership, offering ISBL members the provision of a customer service specialising in energy procurement, invoice validation and contract management.

We are proud in our unique offering, based around customer service excellence. We audit the suppliers we work with to make sure our customers are getting the best value and service and are pleased to offer OJEU compliant pricing.