How we are paid

Understanding our procurement fees.

Understanding exactly what you’re paying your energy broker is essential for effective budgeting and assessing whether the service you receive represents genuine value for money. But the way brokers charge can vary significantly. And sometimes, it’s far from transparent.

Some brokers charge a one-off fee, while others build their commission into the unit rates they present from suppliers. Charges can be fixed, performance-related, or described vaguely as a small percentage of your energy spend. If you have a big spend on energy, then a “small percentage” can quickly add up to a large amount of money. If you’re ever told the service is “free” or that the broker is “paid by the supplier”, it’s a red flag.

This lack of clarity is one of the reasons Ofgem is consulting on the Third Party Intermediary (TPI) Code of Conduct, designed to ensure consistency, transparency and integrity across the sector. At Zenergi we welcome this long overdue initiative and already choose to meet a higher standard of transparency.

We offer an honest, reliable service and won’t disguise our costs from you

We believe in being open and transparent about our charges, so that you have a clear understanding of how we are paid and the service you will receive in return. That is why our Letter of Authority (LoA) clearly states how we will be paid our fee.

When we provide a price to you for your energy contract, we include an ‘uplift’ that is our fee. In simple terms, if your energy unit rate would be 10p with your chosen supplier and our fee was 0.05p/kwh, then the price you pay on your bill would be 10.05p/kwh. Your energy supplier collects this from you when you pay your bill and we claim it back from your supplier. This fee is disclosed on the price comparison we provide to you.

If there is ever any uncertainty about what you are paying for our services, we will be happy to provide a detailed breakdown of what you have paid. No small print. No surprises.

Energy savings plus a whole lot more

What else can you enjoy from a partnership with Zenergi?

Trusted network of approved suppliers

We work with one of the industry’s largest panels of vetted, approved energy suppliers, all held to strict service level agreements. This means you not only access competitive pricing, but also a high standard of service throughout your contract.

End-to-end energy management

We take care of all your ongoing management needs with cost-effective solutions built on decades of expertise. And all those typically time-consuming hassles – like managing meter readings, dealing with suppliers and resolving billing issues – are handled for you by our experts. And if you need support with compliance, decarbonisation and net zero guidance, we’ve got you covered there too.

Strategies for compliance and carbon reduction

And if you need support with compliance, decarbonisation and net zero guidance, we’ve got you covered there too, offering expert advice, tailored strategies and practical solutions to help you meet regulatory requirements, reduce your environmental impact and progress confidently on your sustainability journey.

Supplier management and query resolution

We invest significant time reviewing bills, correcting errors and challenging suppliers. This work has resulted in thousands of pounds returned to our clients. We really believe that dealing with these discrepancies is a key part of our role as energy consultants.

Always here when you need us

We handle everything from supplier relationships to Bill Validation, so you don’t have to. But if you do need support, our dedicated team is always on hand at askus@zenergi.co.uk.

Reach out today

Our experience

How our energy audit identified savings of £50,000 for E-ACT.

Discover how our exciting new programme for Multi-Academy Trust, E-ACT, identified huge carbon and cost savings in just six months.

Identified energy savings
246,193
kWh
Identified carbon savings
48.16
tCO2e
Identified cost savings
£
50,114

Greener transport: helping Gregory Group meet ambitious goals.

A science-led partnership with one of the UK’s largest transport groups that led to impressive net zero acceleration.

Harry Eaves

Senior Energy Consultant

Zenergi

Halving Glenmorangie’s energy costs through strategic building optimisation.

Discover how our partnership helped a whisky giant transform their facility’s energy efficiency with targeted solutions.

Estimated annual electricity consumption savings
59
%
Estimated annual gas consumption savings
52
%
Estimated annual overall energy savings
55
%
How we helped Danes Educational Trust unlock £166,000 for carbon reduction.

How we helped Danes Educational Trust secure £166,000 for carbon reduction.

Phase 2 LCSF grant awarded
£
39,000

Partnering with PR Associates to drive compliance and energy efficiency in schools.

We’re helping to ensure over 100 schools have the confidence to focus on their priorities – all while remaining compliant and optimising efficiency.

Simon Watts

Partnerships Manager

Zenergi

Shropshire Council: Enabling compliance for over 10 years.

We’re helping Shropshire Council to achieve compliance through Display Energy Certificates and progressively reduce it’s environmental footprint. Zenergi is also enabling targeted energy reduction in key buildings.

Darren Myers

Carbon Compliance Manager

Zenergi

Future-proofing Reading Borough Council’s commercial properties to comply with 2030 energy efficiency targets.

We’re ensuring the council’s buildings comply with the Minimum Energy Efficiency Standard and working together to deliver a clear pathway to 2030.

John Netherwood

Chief Operations Officer

Zenergi

A state-of-the-art, energy-efficient health centre for Henley Green.

Discover how our partnership transformed this Coventry practice into a model of healthcare sustainability and wellbeing-centred design.

Zahid Khalifa

Principal Electrical Design Engineer

Zenergi

Minimising energy consumption at St Richard’s Hospice.

See how Passivhaus design principles and low carbon technologies can be fused to provide a building cherished by staff, patients and their families alike.

John Netherwood

Chief Operations Officer

Zenergi

Annual carbon emissions reductions of 129 tCO₂e for Royal Brompton and Harefield Clinical Group.

Zenergi has partnered with Royal Brompton and Harefield Clinical Group for many years and is actively supporting their journey to net zero.

Annual carbon savings
129
tCO2e
Annual cost saving
£
38,000

You might also be interested in

Telecoms

Bill Validation

Water Procurement

Public Sector Energy Framework

Energy Procurement

How we are paid

Zenergi Portal

Telecoms

Bill Validation

Water Procurement

Public Sector Energy Framework

Energy Procurement

How we are paid

Zenergi Portal

Telecoms

Bill Validation

Water Procurement

Public Sector Energy Framework

Energy Procurement

How we are paid

Zenergi Portal

Telecoms

Bill Validation

Water Procurement

Public Sector Energy Framework

Energy Procurement

How we are paid

Zenergi Portal

Telecoms

Bill Validation

Water Procurement

Public Sector Energy Framework

Energy Procurement

How we are paid

Zenergi Portal

Telecoms

Bill Validation

Water Procurement

Public Sector Energy Framework

Energy Procurement

How we are paid

Zenergi Portal

Telecoms

Our future-proof telecoms solutions simplify business communications. In a world where connectivity is key, our comprehensive offering includes VoIP and communications; managed networks; business mobile; broadband and WiFi. Organisations need solutions that enhance communication, collaboration, and connectivity.

Find out more

Bill Validation

Our invoice validation service identifies any possible discrepancies in energy and water bills, ensuring the numbers are based on accurate usage data and guaranteeing the correct rates are being applied. Any discrepancies are queried with suppliers and followed through to resolution, with any incorrect payments returned to customers in full, providing full peace of mind.

Find out more

Water Procurement

Our water service helps to ensure you are not paying more than you should for your water and waste services. We can support you through water procurement, providing comparison quotes on a like-for-like basis and can also offer bill validation and benchmarking of your consumption, identifying any potential inefficiencies or leaks.

Find out more

Public Sector Framework

Choice, transparency, compliance and green energy

Find out more

Energy Procurement

Take control of your energy costs with support to choose the supplier, the contract length, and type of contract that supports both your energy needs and budget.

Find out more

Zenergi Portal

Powerful data at your fingertips for streamlined energy management

Find out more

Zenergi Portal

Powerful data at your fingertips for streamlined energy management

Find out more

Telecoms

Our future-proof telecoms solutions simplify business communications. In a world where connectivity is key, our comprehensive offering includes VoIP and communications; managed networks; business mobile; broadband and WiFi. Organisations need solutions that enhance communication, collaboration, and connectivity.

Find out more

Bill Validation

Our invoice validation service identifies any possible discrepancies in energy and water bills, ensuring the numbers are based on accurate usage data and guaranteeing the correct rates are being applied. Any discrepancies are queried with suppliers and followed through to resolution, with any incorrect payments returned to customers in full, providing full peace of mind.

Find out more

Water Procurement

Our water service helps to ensure you are not paying more than you should for your water and waste services. We can support you through water procurement, providing comparison quotes on a like-for-like basis and can also offer bill validation and benchmarking of your consumption, identifying any potential inefficiencies or leaks.

Find out more

Public Sector Framework

Choice, transparency, compliance and green energy

Find out more

Energy Procurement

Take control of your energy costs with support to choose the supplier, the contract length, and type of contract that supports both your energy needs and budget.

Find out more

Zenergi Portal

Powerful data at your fingertips for streamlined energy management

Find out more

Zenergi Portal

Powerful data at your fingertips for streamlined energy management

Find out more

Telecoms

Our future-proof telecoms solutions simplify business communications. In a world where connectivity is key, our comprehensive offering includes VoIP and communications; managed networks; business mobile; broadband and WiFi. Organisations need solutions that enhance communication, collaboration, and connectivity.

Find out more

Bill Validation

Our invoice validation service identifies any possible discrepancies in energy and water bills, ensuring the numbers are based on accurate usage data and guaranteeing the correct rates are being applied. Any discrepancies are queried with suppliers and followed through to resolution, with any incorrect payments returned to customers in full, providing full peace of mind.

Find out more

Water Procurement

Our water service helps to ensure you are not paying more than you should for your water and waste services. We can support you through water procurement, providing comparison quotes on a like-for-like basis and can also offer bill validation and benchmarking of your consumption, identifying any potential inefficiencies or leaks.

Find out more

Public Sector Framework

Choice, transparency, compliance and green energy

Find out more

Energy Procurement

Take control of your energy costs with support to choose the supplier, the contract length, and type of contract that supports both your energy needs and budget.

Find out more

Zenergi Portal

Powerful data at your fingertips for streamlined energy management

Find out more

Zenergi Portal

Powerful data at your fingertips for streamlined energy management

Find out more

Telecoms

Our future-proof telecoms solutions simplify business communications. In a world where connectivity is key, our comprehensive offering includes VoIP and communications; managed networks; business mobile; broadband and WiFi. Organisations need solutions that enhance communication, collaboration, and connectivity.

Find out more

Bill Validation

Our invoice validation service identifies any possible discrepancies in energy and water bills, ensuring the numbers are based on accurate usage data and guaranteeing the correct rates are being applied. Any discrepancies are queried with suppliers and followed through to resolution, with any incorrect payments returned to customers in full, providing full peace of mind.

Find out more

Water Procurement

Our water service helps to ensure you are not paying more than you should for your water and waste services. We can support you through water procurement, providing comparison quotes on a like-for-like basis and can also offer bill validation and benchmarking of your consumption, identifying any potential inefficiencies or leaks.

Find out more

Public Sector Framework

Choice, transparency, compliance and green energy

Find out more

Energy Procurement

Take control of your energy costs with support to choose the supplier, the contract length, and type of contract that supports both your energy needs and budget.

Find out more

Zenergi Portal

Powerful data at your fingertips for streamlined energy management

Find out more

Zenergi Portal

Powerful data at your fingertips for streamlined energy management

Find out more

Telecoms

Our future-proof telecoms solutions simplify business communications. In a world where connectivity is key, our comprehensive offering includes VoIP and communications; managed networks; business mobile; broadband and WiFi. Organisations need solutions that enhance communication, collaboration, and connectivity.

Find out more

Bill Validation

Our invoice validation service identifies any possible discrepancies in energy and water bills, ensuring the numbers are based on accurate usage data and guaranteeing the correct rates are being applied. Any discrepancies are queried with suppliers and followed through to resolution, with any incorrect payments returned to customers in full, providing full peace of mind.

Find out more

Water Procurement

Our water service helps to ensure you are not paying more than you should for your water and waste services. We can support you through water procurement, providing comparison quotes on a like-for-like basis and can also offer bill validation and benchmarking of your consumption, identifying any potential inefficiencies or leaks.

Find out more

Public Sector Framework

Choice, transparency, compliance and green energy

Find out more

Energy Procurement

Take control of your energy costs with support to choose the supplier, the contract length, and type of contract that supports both your energy needs and budget.

Find out more

Zenergi Portal

Powerful data at your fingertips for streamlined energy management

Find out more

Zenergi Portal

Powerful data at your fingertips for streamlined energy management

Find out more

Telecoms

Our future-proof telecoms solutions simplify business communications. In a world where connectivity is key, our comprehensive offering includes VoIP and communications; managed networks; business mobile; broadband and WiFi. Organisations need solutions that enhance communication, collaboration, and connectivity.

Find out more

Bill Validation

Our invoice validation service identifies any possible discrepancies in energy and water bills, ensuring the numbers are based on accurate usage data and guaranteeing the correct rates are being applied. Any discrepancies are queried with suppliers and followed through to resolution, with any incorrect payments returned to customers in full, providing full peace of mind.

Find out more

Water Procurement

Our water service helps to ensure you are not paying more than you should for your water and waste services. We can support you through water procurement, providing comparison quotes on a like-for-like basis and can also offer bill validation and benchmarking of your consumption, identifying any potential inefficiencies or leaks.

Find out more

Public Sector Framework

Choice, transparency, compliance and green energy

Find out more

Energy Procurement

Take control of your energy costs with support to choose the supplier, the contract length, and type of contract that supports both your energy needs and budget.

Find out more

Zenergi Portal

Powerful data at your fingertips for streamlined energy management

Find out more

Zenergi Portal

Powerful data at your fingertips for streamlined energy management

Find out more
Resources

Related resources

Stay up-to-date

News

Zenergi News
Zenergi News
Energy News
Energy News
Energy News
Energy News
Energy News
Energy News
Energy News
Energy News
Energy News
Energy News

Contact us today

Would you like to learn more? Please complete the form below and we’ll get back to you as soon as possible.